Terms of service

OVERVIEW
Welcome to Loocq Official! The terms ‘we’, ‘us’, and ‘our’ refer to Loocq Official. Loocq Official manages this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the ‘Services’). Loocq Official is powered by Shopify to enable us to provide the Services to you.

The below general terms and conditions, including all policies referenced herein (the ‘Terms of Service’ or ‘Terms’), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully as they contain important information regarding your legal rights and cover topics such as disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree with these Terms of Service or the Privacy Policy, access to and use of our Services is not permitted.

 

ARTICLE 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you declare that you are of legal age according to the laws of the state or province where you reside and that you have given permission for any minor family members to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our webshops or purchasing products or services offered by us, we may ask you to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account login details and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to anyone else.

ARTICLE 2 – OUR PRODUCTS
We strive to provide as accurate descriptions as possible of our products and services in our webshops. However, please note that the colors and appearance of the products may differ from how they are displayed on your screen. This is related to the type of device you use to access the store and the device’s settings and configuration.
We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or correspond exactly to the display or description in our webshop.
All product descriptions may be changed at any time and without prior notice at our sole discretion. We reserve the right to discontinue the sale of a product at any time and may limit the quantities of products offered per person, geographic region, or jurisdiction on a case-by-case basis.

ARTICLE 3 – ORDERS
When you place an order, you make an offer to purchase. Loocq Official reserves the right, at its sole discretion, to accept or refuse your order for any reason. Your order is only accepted once Loocq Official has confirmed it. We must have received and processed your payment before accepting your order. Please review your order carefully before submitting it. Loocq Official may not honor cancellation requests after your order has been accepted. In the event we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided during the ordering process.
You may only return or exchange purchases in accordance with our refund policy [LINK].
You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

ARTICLE 4 – PRICES AND BILLING
Prices, discounts, and promotions may be changed without prior notice. The price charged for a product or service is the price in effect at the time you place your order. This price will be stated in the confirmation email you receive after your order. Unless expressly stated otherwise, the prices listed exclude taxes, shipping costs, handling fees, customs duties, and import taxes.
Prices shown in our webshops may differ from prices in physical stores or webshops or other stores operated by third parties. From time to time, we may offer promotions for the Services that may affect pricing and are subject to terms separate from these Terms. In case of any conflict between promotional terms and these Terms, the promotional terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to update your account and other information, including your email address, credit card numbers, and credit card expiration dates, promptly upon any changes, so we can process your transactions and contact you if necessary.
You represent and warrant that (i) the credit card information you provide is accurate, correct, and complete; (ii) you are authorized to use the credit card for purchases; (iii) your credit card issuer has approved your purchases; and (iv) you will pay all charges you incur, including prices displayed, shipping fees, handling fees, and all applicable taxes, if any.

ARTICLE 5 – SHIPPING AND DELIVERY
We are not liable for delays in shipping and delivery. All stated delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Once we have handed over the products to the carrier, ownership and risk of loss have transferred to you.

ARTICLE 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, texts, displays, images, graphics, product reviews, video and audio, and their design, selection, and arrangement, are the property of Loocq Official, its affiliates, or licensors, and are protected by patent, copyright, and intellectual property laws in the United States and other countries.
These Terms allow you to use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any materials within the Services without our prior written permission. Except as expressly provided in these Terms, nothing herein grants you any license or other rights under any patent, trademark, copyright, or other intellectual property of Loocq Official, Shopify, or any third party. Unauthorized use of the Services may violate federal and national intellectual property laws. All rights not expressly granted herein are reserved by Loocq Official.
The names, logos, product names, service names, design elements, and slogans of Loocq Official are trademarks of Loocq Official or its affiliates or licensors. You may not use such trademarks without prior written permission from Loocq Official. The name, logo, product names, service names, design elements, and slogans of Shopify are trademarks of Shopify. All other names, logos, product names, service names, design elements, and slogans within the Services are trademarks of their respective owners.

ARTICLE 7 – OPTIONAL TOOLS
You may have access to customer tools offered by third parties in connection with the Services. We do not monitor these tools and have no control over or influence on them.
You acknowledge and agree that we provide access to such tools ‘as is’ and ‘as available,’ without any warranties, representations, or conditions of any kind, and without endorsement. We are not liable for any damage arising from or related to your use of optional third-party tools.
You use optional tools offered via the site at your own risk and discretion. You must ensure you are aware of and agree to the terms under which such tools are provided by the respective third parties.
We may also introduce new features through the Services in the future (including new tools and resources). Such new features will also be subject to these Terms of Service.

ARTICLE 8 – LINKS TO THIRD PARTIES
The Services may contain materials and hyperlinks to websites offered or managed by third parties (including any embedded third-party functionality). We are not responsible for investigating or evaluating the content or accuracy of materials or websites of third parties you may access. If you decide to leave the Services to access such materials or third-party sites, you do so at your own risk.
We are not liable for any damages or adverse consequences related to your visit to third-party websites, or your purchase or use of products, services, resources, or content on third-party websites. Please carefully review and understand the policies and practices of the third party before entering into any transaction. For complaints, claims, concerns, or questions about third-party products and services, you should contact the respective third party directly.

ARTICLE 9 – RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANTS: This article accurately describes Shopify’s relationship with your store and must not be removed or altered.]
Loocq Official uses Shopify to provide you with the Services. However, all sales and purchases you make in our store are handled directly by Loocq Official. By using the Services, you acknowledge and agree that Shopify is not responsible for any sales-related aspect between you and Loocq Official, including injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities that may arise from or relate to your purchases from and transactions with Loocq Official.

ARTICLE 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which you can view here [LINK]. Certain personal information may also be subject to Shopify’s Privacy Policy, which you can view here. By using the Services, you confirm that you have read the applicable Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services is transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you live, so that they can provide you with services. Please read our Privacy Policy here for more information about how we, Shopify, and our partners use your personal information.

ARTICLE 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively referred to as “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial use. For example, we may use our rights under this license to operate, provide, evaluate, improve, and promote the Services, and to fulfill our obligations and exercise our rights under these Terms of Service.
You also represent and warrant that (i) you own all Feedback or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received related to your submission of Feedback; and (iii) your Feedback complies with these Terms. We are not, now or in the future, obligated to (1) keep your Feedback confidential; (2) pay compensation for your Feedback; or (3) respond to your Feedback.
We may, at our sole discretion, review, edit, or remove Feedback we determine to be unlawful, offensive, threatening, defamatory, obscene, pornographic, or otherwise unacceptable, or that infringes on intellectual property rights or these Terms, but we are not obligated to do so.
You agree that your Feedback does not infringe on the rights of third parties, including copyrights, trademarks, privacy rights, publicity rights, or other personal or proprietary rights. You further agree that your Feedback contains no defamatory or otherwise unlawful, offensive, or obscene material, nor any computer viruses or other malware that may affect the operation of the Services or related websites in any way. You may not use a false email address, impersonate any person, or mislead us or third parties regarding the origin of your Feedback. You are solely responsible for the Feedback you submit and its accuracy. We are not responsible and accept no liability for Feedback posted by you or any third party.

ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information relating to or contained in the Services may contain typographical errors, inaccuracies, or omissions. This information may relate to product descriptions, pricing, promotions, offers, shipping fees, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information. We may also cancel orders if relevant information is inaccurate, at any time and without prior notice (even after you have placed an order).

ARTICLE 13 – PROHIBITED USE
You may use the Services only for lawful purposes. You may not, directly or indirectly, access or use the Services (a) for unlawful or harmful activities; (b) to violate international, national, federal, provincial, or local laws, regulations, or ordinances; (c) to infringe on our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, disparage, or intimidate our employees or others; (e) to send false or misleading information; (f) to knowingly send, receive, upload, download, use, or reuse material that does not comply with these Terms; (g) to send or facilitate the sending of advertising or promotional material, including junk mail, chain letters, spam, and other similar methods; (h) to impersonate or attempt to impersonate another person or entity; or (i) to otherwise engage in activities that restrict or inhibit others’ use of the Services, or that, as determined by us, may harm Loocq Official, Shopify, or users of the Services, or expose them to liability.
You also agree not to: (a) upload or transmit viruses or other harmful code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any part of the Services; (c) collect or track personal information of others; (d) use spam, phishing, pharm, pretext, spider, crawl, or scrape; and (e) interfere with or circumvent the security features of the Services, related websites, other websites, or the internet. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine you have violated these Terms.

ARTICLE 14 – TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at any time and at our sole discretion, without prior notice. You remain liable for all amounts owed up to and including the date of termination.
The following sections shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and all other provisions which by their nature are intended to survive termination.

ARTICLE 15 – DISCLAIMER OF WARRANTIES
The information provided about or through the Services is made available solely for general informational purposes. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed by you, other visitors to the Services, or any other persons who are aware of its content.

UNLESS EXPRESSLY STATED OTHERWISE BY Loocq Official, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

IN SOME JURISDICTIONS, THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES IS LIMITED OR NOT ALLOWED. THEREFORE, THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

ARTICLE 16 – LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY LAW, Loocq Official, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY INJURY, LOSS, CLAIMS, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES, BUT IS NOT LIMITED TO, LOST PROFITS, LOSS OF REVENUE, LOST SAVINGS, DATA LOSS, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES, OR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR A PRODUCT. THIS INCLUDES, BUT IS NOT LIMITED TO, ERRORS OR OMISSIONS IN CONTENT, OR LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OF SERVICES OR CONTENT THAT IS POSTED, SENT, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

ARTICLE 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Loocq Official, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against all costs relating to losses, damages, liabilities, or claims, including reasonable legal fees, that are paid to a third party arising out of or resulting from (1) your violation of these Terms of Service or documents incorporated herein by reference; (2) your violation of any law or the rights of a third party; or (3) your access to or use of the Services.

We will notify you of any claim giving rise to indemnification, provided that failure to give timely notice does not relieve you of your obligations unless you are materially prejudiced thereby. We may assume the defense and settlement of such claim at your expense, including employing counsel, but we will not settle claims that require non-monetary obligations from you without your consent (which shall not be unreasonably withheld). You agree to cooperate with the defense of such claims, including by providing relevant documents.

ARTICLE 18 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of the remaining provisions.

ARTICLE 19 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or business rules posted by us on this site or in relation to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. These Terms supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including but not limited to prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafter.

ARTICLE 20 – ASSIGNMENT
You may not delegate, assign, or transfer this Agreement or your rights or obligations under these Terms without our prior written consent. Any attempt to do so shall be void. We may assign, delegate, or transfer these Terms and our rights and obligations without your consent or notice.

ARTICLE 21 – GOVERNING LAW
These Terms of Service and all separate agreements whereby we provide you with the Services shall be governed by and construed in accordance with the federal and state-specific or provincial courts of the jurisdiction where Loocq Official has its headquarters. You and Loocq Official consent to the jurisdiction and venue of such courts.

ARTICLE 22 – HEADINGS
The headings used in this Agreement are for convenience only and shall not affect or limit these Terms in any way.

ARTICLE 23 – CHANGES TO THE TERMS OF SERVICE
You can view the most recent version of the Terms of Service on this page at any time.
We reserve the right to update, modify, or replace any part of these Terms of Service at our sole discretion. Updates and changes will be posted on our website. It is your responsibility to check our website regularly for any changes. We will notify you of material changes to these Terms in accordance with applicable law. Such changes take effect on the date stated in the notice. If you continue to access or use the Services after changes to these Terms have been made, it means you accept those changes.

ARTICLE 24 – CONTACT INFORMATION
Questions about the Terms of Service should be directed to us at hello@loocqofficial.com.
Our contact details are as follows:
Loocq Official
hello@loocqofficial.com
Junohof 27, 6215 VZ Maastricht
VAT identification number: NL005264186B12
Chamber of Commerce number: 97340243